A few years ago, while looking for a new VPS a friend referred me to memset…I quickly checked out the price of their baseline VM (just under £10 per month, with no long term contract) and thought I’d have a crack and see what they were like.
I’ve got to say, there is very little chance I will ever take my business anywhere else..and I thought I’d put together a list of the reasons why I make this claim, as it might help you with your hosting decisions going forward..
1) Setup: Within about 15 minutes of ordering your VPS setup, it will be booted and you will have ssh credentials (this morning, my latest one was 6 minutes after order). This is the *minimum* of fuss, with an auto-updating form you select the specification of the box, installed operating system and any monitoring or backup solutions you might want.
2) Uptime: I get seriously high uptime will all of my memset VPSes, but let me tell you what happens in the event of hardware failure; the problem gets resolved in a business-like time scale, then you usually get a summary email with details of the problem..followed by a much more extensive description of exactly what happened, why, and how it was rectified. No-one can *guarantee* uptime, but keeping you informed when something does go wrong is awesome..
3) New technologies: During my time being a memset customer, they seem to constantly make new features available to me. For example, I can take a snapshot of the entire disk image of any one of my servers..then download it as a tar file. This is fantastic, as not only does this provide a backup solution..but if I want to dig around the filesystem of one of my boxes..I can download it, mount it and have a poke around. The reason for this particular article is that today, while creating a new VPS instance..it offered (in addition to the usual OS selection) my snapshots!!! for building the new instance with..awesome.
4) IPv6 : I get a full /64 IPv6 range..this is not tunneled but is a native IPv6 address. There aren’t many hosting providers offering this yet. You have to register for the service (note: it is still currently BETA), but that was very painless. The only thing I would say *against* the IPV6 service is, currently its available on selected ports only..which is a bit annoying, but I was reliably informed (when contacting support about the issue) that when the service comes out of BETA, it will be unfiltered.
5) DNS : Using the DNS interface is trivial, and I’m yet to find a record type I can’t add…dns propegation takes a handful of minutes.
6) Customer Service: This is really where its at for me, whenever I have called or emailed..beit sales or support – I’ve got a very fast response. Previously I’ve rang, desperate to have a VPS provisioned quickly and the sales person bumped me up the queue and got it happening.
My favorite was (and includes one of the only annoyances), I spent a week to-and-fro with a support engineer because my EL6 kernel doesn’t have selinux enabled (a little annoying, hopefully this gets sorted soon)…He spent the whole week trying to build me a custom kernel with selinux enabled. Bare in mind, I was paying £9.95 per month for this VPS, and he was trying to build a specific kernel for me!! Fantastic.
My VPS instances must be business grade. I run a variety of websites and web services, including MTA stacks and databases..they must be reliable and available. From this perspective, I have no reason to leave memset..the service offering is great, good work guys!